Description

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

• Manage Workforce management, specifically roster schedule for SRE Operate
• Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules
• Manage training schedule effectively without impacting Operations
• Provide metrics on productivity, efficiency, learning curve, areas for improvement
• Work with governance leads to delivering a playbook for onboarding on new tasks / activities to Production support
• Providing status to leads, stakeholders and working with vendors to review the onboarding and offboarding of resources
• Strong stakeholder management skills with focus on continuous service improvement and consistent delivery
• Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
• Manage workloads across geographical locations and ensure optimal load balancing across locations
• Manage and run regular BCP drills to test the execution of BCP plans

Requirements

• 5- 8 years of strong experience in the Banking industry with minimum 3+ years in work force management
• Strong team player, effective at communicating internationally and used to working closely with remote teams
• Understanding of Risk Management, Disaster Recovery, Business Continuity
• Present facts and recommendations effectively in oral and written form
• Pro-active, independent, resourceful, and able to work in a team

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