Description

Job Title: Ecommerce Manager
Location: Greater London
Salary: £40,000 - £48,000
Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite)

About the Role:
As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG.

What's in it for you?

• Working within forward thinking gaming company
• Supporting culture
• Development opportunities
• Brilliant break out area with gaming consoles and fully stocked bar

Ecommerce Manager Responsibilities:

• eCommerce Platform & Marketplace Management
• Digital Analytics & Performance Tracking
• Team Leadership & Training
• Technical & Systems Management
• Channel Coordination & Cross-Functional Collaboration

Ecommerce Manager will have / be:

• B2C experience within Tech FMCG
• Experience managing third party marketing
• Proactive
• Adaptable
• Experience working across Europe & US markets ideally but not mandatory