Description

This position will support the eCommerce & Client Service Center (CSC) team in structuring, monitoring, and analyzing daily and periodical business performance data. This is an excellent opportunity to gain hands-on experience in data-driven decision-making and performance management within a fast-paced luxury retail environment.
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• Consolidate and manage daily eCommerce and Client Service Center (CSC) KPI data.
• Support the monitoring of daily sales performance and sales forecast vs. actuals.
• Assist in tracking and analyzing CSC contact volume, inquiry mix, and productivity indicators.
• Prepare and update standardized performance tracking files and dashboards regularly.
• Prepare weekly and monthly performance reports and customer insight summaries.
• Support customer data consolidation and basic segmentation analysis to identify key customer groups.
• Assist with analyzing customer contact reasons and repeat inquiry drivers.
• Support customer data consolidation across eCommerce and CSC channels
• Respond to ad-hoc data analysis requests from cross-functional stakeholders.
• Prepare weekly and monthly performance and customer insight reports
• Translate performance and customer data into clear business insights

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QUALIFICATION

• University graduate or above
• Proficiency in Microsoft Excel (Knowledge of data analysis/visualization tools is a plus).
• Excellent attention to detail and strong organizational skills.
• Ability to work effectively in a team environment with interpersonal skills.
• Good communication skills in English for both written and verbal.
• Proactive, analytical mindset, and eager to learn about retail business operations.

WHAT YOU WILL GAIN

• Hands-on experience in business analysis and performance management within a global luxury organization.
• Exposure to real-world eCommerce sales strategies and customer service operations.
• Opportunity to contribute to impactful data projects and business insights.
• Mentorship from experienced professionals in the eCommerce and CSC fields.